Payment & Return Policy

HOW CAN I PAY?

We accept all major debit and credit cards, including:

  • Visa, Visa Debit / Delta, Visa Electron
  • MasterCard Debit, MasterCard, UK Maestro
  • American Express
  • Apple Pay, PayPal, Klarna
  • Look in Peachy Gift Cards

All transactions are securely processed through Shopify Payments or PayPal and are encrypted for your safety. Payments must be completed before your order is shipped. We work closely with Verified by Visa and MasterCard Secure Code to ensure a safe shopping experience online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional fraud and validation checks are also conducted internally.

For overseas customers, the final price will depend on the exchange rate applied by your credit or debit card provider.

RETURNING GOODS

(RETURN FORM DOWNLOAD)

Once your order is placed, it cannot be edited or cancelled. However, you are welcome to return your order if it doesn’t meet your expectations. Please review our Return Policy carefully.

If you are not completely satisfied or need a different size or colour, you can return the item(s) to us at the address below with their original tags and packaging within 14 days of receipt (14 days for international customers). Please note: returns are not free.

To qualify for a refund or exchange, you must include our Return Form with your item(s). Without this form, we will not be able to process your return or exchange. If you’ve lost your return form, you can download it [Here].

For hygiene reasons, we cannot accept returns of underwear or swimwear.

We reserve the right to refuse returns if items show signs of being washed or worn repeatedly.

Please allow:

  • Up to 14 working days from receipt for replacement goods to be dispatched.
  • Up to 28 working days for refunds to be processed and reflected in your account.
  • During busy periods (e.g., after Black Friday or Christmas), returns may take longer to process.

If we cannot fulfil an exchange due to lack of stock, a refund will be issued, and a confirmation sent to your email. In some cases, we may contact you to arrange an alternative exchange.

Refunds will be issued to the original payment method.

Return Shipping Costs: You are responsible for return postage costs unless the item is faulty, damaged, or incorrect. In such cases, please email Lookinpeachy1@gmail.com with pictures of the item and its tag, and we will provide a free return label.

Unfortunately, we cannot reimburse return postage expenses.

How to Return Items to Us: Please post your items to:

Look in Peachy
Unit 401, 2 Devonshire Street North Ardwick,
M12 6JQ, Manchester, United Kingdom

Please ensure your order number is included in all correspondence.

We recommend using Royal Mail or DPD registered post with compensation cover and obtaining a certificate of posting. We cannot be held responsible for items lost in transit.

Note: We cannot process refunds or exchanges for items purchased from other retailers.

OUR RETURNS POLICY

If you are a customer in the UK or the European Union (EU), you get 28 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 above.

If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.

Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

  • Any Product(s) returned must be sent to us within 28 days from the date you notify us of your intention to return the Product(s).
  • Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
  • All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
  • Returned Products must be unworn and unwashed.
  • Please keep your orders separate as returning more than one order in a parcel may cause a delay to your refund.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

  • Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
  • Underwear, swimwear, and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact.
  • Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used, or if the protective seal is not intact.
  • Returned shoes must not have been worn outside; however, they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
  • Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with or is broken.